We know it’s a brave new world for consumers and brands. If United breaks your guitar, or your Maytag doesn’t work properly, you can take on the company that messed with you via social media — and you may well win.

But technology empowerment works both ways. Consumers can take a stand against poor business practices, and brands can empower their customers like never before. Are you using Social Media to empower your customers? Find out more about this here.